Refund and Returns Policy

‌Effective Date: September 22, 2026‌

Welcome to the official Refund and Returns Policy of LEISUREGROW PRODUCTS LIMITED, the operator of our e-commerce website accessible at [www.leisuregrowproducts.com]. This policy outlines clear, transparent guidelines for all return and refund requests submitted by customers shopping for our range of lightweight, reliable outdoor essentials built for trail walks, beach camps, backyard adventures and all spontaneous outdoor experiences. Our team prioritizes fair outcomes for every customer, and this policy is designed to keep you fully informed of our terms, with a core rule that no pure “refund only” requests will be approved under any circumstances.

1. Eligibility Criteria For Return Requests

All return applications must meet the following requirements to be reviewed and approved by our support team:

The products you intend to return must be unused, unwashed, undamaged, and kept in their original unopened or intact retail packaging, with all original tags, user manuals and included accessories still fully attached. As specified on our store FAQ page, you can return unused outdoor gear within 30 days from the date you receive your parcel to qualify for a full exchange or store credit.
Return requests must be submitted no later than 30 calendar days after your delivery tracking status updates to “delivered”. Requests sent past this 30-day window will not be processed, except in cases where the product you received has confirmed manufacturing defects that were not visible during unboxing.
Items marked on our site as final sale, customized engraved carabiners, and personal hygiene products such as collapsible silicone drinking cups that have been unsealed and used for personal hydration are not eligible for return for hygiene and safety reasons.
All customers submitting a return request must send clear photos or short videos of the item in question to our support team via foxee@leisuregrowproducts.com, to prove the product remains in unused, resalable condition before we issue an approved return authorization number. No customer can send back any products to our registered business address without getting this official pre-issued return authorization number first, and parcels sent without this number will be rejected and sent back to the sender at the customer’s own cost.

2. Non-Negotiable No “Refund Only” Rule

We explicitly confirm that no pure refund-only requests will be approved for any order, no matter the scenario. Once you have received your ordered outdoor items, we will never process a full or partial monetary refund without you first sending the physical purchased items back to our warehouse address at Dewmead Farm, New Inn Road, Hinxworth, Baldock, Hertfordshire, SG7 5HG, UK.

This rule applies to all request types: if you believe your order has sizing issues, you selected the wrong carabiner style by mistake, you changed your mind about buying the collapsible bucket you ordered, or you no longer need the insulated picnic set you purchased, you will be required to return the physical unused product to us first, before we can process your approved resolution. We do not offer full or partial refunds that allow you to keep the purchased merchandise, and we will never approve requests that ask for a cash refund while keeping the outdoor gear you ordered.

The only two post-return resolution options we offer are:

A full refund to your original payment method, issued only after our quality team has received, inspected, and confirmed the returned item meets all eligibility requirements
An even higher value store credit (an extra 10% added to the original item price) that you can use on any future purchases on our [www.leisuregrowproducts.com] store for new outdoor arrivals, best-selling waterproof backpacks, lightweight camp chairs and all trail-tested gear.

3. Return Process and Associated Costs

When your return request meets all eligibility requirements and we issue you an official return authorization number, you can send the item back to our specified warehouse address. For returns caused by our own errors, such as us shipping the wrong carabiner model, sending a damaged product, or dispatching an item that does not match the description on our product page, we will cover the full cost of your return shipping, and send you a pre-paid return label via email for free use.

For returns submitted due to reasons not related to our operational errors, such as you ordering the wrong size, changing your mind after receiving the product, or finding the item no longer fits your planned outdoor activity, you will be responsible for covering the full cost of the return shipping fee. Original order shipping fees paid at checkout are non-refundable in all scenarios.

Once our warehouse team receives your returned parcel, we will complete the full quality inspection process within 3 to 5 working days. After we confirm the item meets all return eligibility rules, we will send you a notification email, and process your selected refund or store credit. Refunds back to your original payment card or digital wallet may take an extra 5 to 10 working days to appear on your account statement, depending on the processing speed of your own payment service provider.

4. Special Cases Handling

For confirmed manufacturing defective items, including weather-rated outdoor tents found to have waterproofing performance issues that do not meet our heavy rain testing standards, or folding buckets with unexpected leak defects, you are still required to send the defective product back to us first, and we will never issue a refund only request while you keep the defective item. After we receive and verify the defect, you can choose to exchange it for a brand new identical high-quality replacement outdoor gear, or get a full 100% refund with no restocking fees applied.

If you have any questions about this returns policy, you can reach our customer support team via email at foxee@leisuregrowproducts.com, call our support hotline on +44 1462 743037 during our business hours, or mail us at our registered business address. Our team will reply to all your queries within 24 working hours to help you resolve all your order related concerns.