Terms of Service – LEISUREGROW

‌Effective Date: September 22, 2026‌

Welcome to the official e-commerce platform operated by LEISUREGROW PRODUCTS LIMITED, accessible via [www.leisuregrowproducts.com]. These Terms of Service set out a legally binding agreement between you, the customer, and LEISUREGROW PRODUCTS LIMITED, governing all your access to, browsing of, and transactions completed on our website. By visiting our platform, creating a user account, or placing an order for our range of lightweight, reliable outdoor essentials built for trail walks, beach camps, backyard adventures, and all spontaneous outdoor experiences, you confirm that you have read, understood, and agreed to be bound by every clause outlined in this Terms of Service document.

At LEISUREGROW, we do not just sell outdoor living essentials — we build gear for the quiet weekend hiker, the spontaneous park camper, and every local outdoor lover who craves simple, reliable time outside. These terms are designed to create a fair, transparent, and secure shopping environment for every user of our platform, while clarifying the respective rights and responsibilities of both our business and our valued customers. If you do not agree to all the conditions laid out in these terms, you may not access or use our website for any purpose.

1. Platform Eligibility and User Accounts

To browse, shop, or create a “My Account” profile on [www.leisuregrowproducts.com], you must be at least 16 years of age or older, and possess the full legal capacity to enter into binding purchase agreements under applicable UK law. By registering for a user account on our platform, you agree to provide accurate, complete, and up-to-date personal information, including your full legal name, valid contact email, active phone number, and accurate delivery and billing addresses, and you confirm that you will update this information promptly if any of your details change in the future.

You are fully responsible for safeguarding the security of your account login credentials, including your account password, and all activities that take place under your registered account. You agree that you will never share your account access details with any third party, and you will notify our support team immediately via foxee@leisuregrowproducts.com if you detect any unauthorized access to your account, suspected account breach, or other security vulnerabilities related to your profile. Our team will not be liable for any financial losses or order errors that arise from your failure to protect your account login information appropriately.

We reserve the full right to refuse service, terminate user accounts, remove or edit content posted on our platform, or cancel orders at our sole discretion if we identify any user behaviour that violates these Terms of Service, infringes on third party legal rights, or breaches any applicable local, national, or international laws and regulations.

2. Product Information, Pricing, and Inventory Accuracy

All product listings displayed on [www.leisuregrowproducts.com], including our full range of carabiners, collapsible buckets, foldable cups, weather-proof tents, portable picnic sets, waterproof backpacks, lightweight camp chairs, and all other trail-tested outdoor essentials, are described as accurately as possible. We ensure all weather-rated items in our catalogue are thoroughly tested to perform reliably in heavy rain, to meet the performance standards advertised on each product page. We make every reasonable effort to display the real colours, textures, and functional features of every item accurately through our product photography and description copy, but we cannot guarantee that your specific device’s screen will display all product details with 100% perfect accuracy, as individual monitor display settings may vary widely across different devices.

All product prices listed on our website are denominated in Euros unless explicitly stated otherwise, and all listed prices include applicable UK VAT, unless marked otherwise at checkout. We reserve the right to adjust the pricing of any of our products at any time without prior advance notice, to reflect changes in raw material costs, logistics fees, market demand, or promotional activity arrangements. We implement strict inventory management systems, but we do not guarantee that all listed products will be in constant stock, and temporary or permanent product discontinuation may occur at any time.

In very rare cases, system errors may lead to a product being listed at an incorrectly far below market value price, or with inaccurate description details that do not match the actual physical product. If we identify such an error in the pricing or product information for an order you have already placed, we will contact you as soon as possible to notify you of the error, and offer you the option to either confirm your order at the corrected accurate price, or cancel the order in full for a 100% refund with no additional charges or penalties applied. We hold no obligation to fulfil orders that are placed under such confirmed system-induced pricing or information errors.

3. Order Placement, Payment, and Transaction Terms

When you complete the checkout process and submit an order on our website, this constitutes a formal offer to purchase the selected products from us at the listed price, and your order is only considered legally accepted by LEISUREGROW PRODUCTS LIMITED once our team sends you a formal order confirmation email to your registered contact email address. Simply deducting payment from your selected payment method does not count as formal order acceptance, and we still retain the right to review and decline any order after payment is processed if we identify issues such as inventory shortages, suspected fraudulent payment activity, or incomplete invalid delivery address information.

All payments submitted on our platform are processed through fully encrypted, industry-standard secure payment processing providers. Your sensitive card payment details are never stored in unencrypted form on our internal servers, and all transaction data is transmitted in full compliance with global payment card industry security standards. You confirm that you hold full legal authorization to use the selected payment method to complete your order, and all billing information you submit during checkout is accurate and valid.

We explicitly prohibit any fraudulent order activity, including the use of stolen payment credentials, submission of intentionally false delivery address information, or repeated submission of fake orders with no genuine purchase intent. Our team reserves the right to flag any suspicious high-risk order for additional manual verification, which may require you to provide valid proof of identity or proof of payment ownership before we process and dispatch your order. We will never share your verification documents with any unauthorized third parties, and all submitted verification materials will be stored securely and deleted promptly once the verification process is complete.

After you successfully place your order, you are entitled to contact our customer support team within 12 hours to request order changes or order cancellation before the order is dispatched from our warehouse, in line with the rules outlined in our official Shipping Policy. Once our warehouse team marks your order as dispatched, no further modifications or pre-dispatch cancellation requests can be processed, and you will need to follow the procedures set out in our Refund and Returns Policy to handle any post-delivery requests.

4. Shipping, Delivery, and Risk Transfer Terms

All shipping and delivery related services for your order are governed strictly by the terms laid out in our official Shipping Policy, which is publicly accessible at the footer of our [www.leisuregrowproducts.com] platform. Our standard UK shipping service takes 2 to 4 working days from dispatch to arrive, and we deliver to all UK mainland addresses, including remote rural areas, with no hidden extra surcharges applied. We dispatch all confirmed in-stock orders within 1 to 2 working days after we send you your formal order confirmation email, excluding UK public bank holidays and weekends.

The full legal risk of loss, damage, or theft of all the products you order is transferred to you fully once our delivery partner successfully hands over the parcel to you at your designated delivery address. If your tracking information shows your parcel is marked as delivered but you have not received your items, you must notify our support team within 7 working days of the delivered status update so we can launch a full investigation with our courier partner. Upon official confirmation that your parcel has been lost in transit by our delivery provider, we will arrange a full free re-dispatch of your ordered products, or process a full 100% refund to your original payment method at your request.

You are required to cooperate fully with our delivery partner’s courier teams, provide accurate valid delivery contact information, and arrange to be available to receive your parcel, or arrange a safe designated location for the parcel to be left if you cannot be present at the time of delivery. We are not liable for parcels that go missing after being left at your explicit requested safe delivery location, or parcels that are returned to our warehouse as undeliverable due to you providing an incorrect address, failing to collect your parcel from the local designated pickup point within the required time window, or refusing to accept delivery without valid justified cause. You will be responsible for covering any extra return to sender fees, and subsequent re-delivery fees incurred in such scenarios.

5. Return, Exchange, and Refund Rules

All return, exchange, and refund requests on our platform are subject to the terms outlined in our official Refund and Returns Policy. We explicitly confirm that no pure refund-only requests will be approved under any circumstances, once you have received the delivered products. All customers who wish to submit a return request must first send clear photo or video evidence to our support team to confirm the items are unused, undamaged, and in intact original resalable condition, and obtain a pre-issued official return authorization number from our team before sending any items back to our warehouse located at Dewmead Farm, New Inn Road, Hinxworth, Baldock, Hertfordshire, SG7 5HG, UK. No parcels sent back to our warehouse without a valid issued return authorization number will be processed, and those parcels will be returned to the sender at the customer’s own cost.

Unused outdoor gear items qualify for return within 30 days from the date of delivery. After our warehouse team receives and inspects your returned items to confirm they meet all return eligibility requirements, you are entitled to select either a full refund processed back to your original payment method, or a store credit that comes with an extra 10% added to the original item price, which can be used for any future purchases across our entire product catalogue. No pure refund requests that allow customers to keep the ordered merchandise will ever be approved, and this non-negotiable rule applies to all order scenarios.

Items marked as final sale, custom engraved or personalized products, and unsealed personal hygiene items such as our BPA Free Folding Silicone Drinking Cups that have been opened for personal use are permanently non-returnable, for public health and safety reasons.

6. Intellectual Property Rights

All content published on [www.leisuregrowproducts.com], including but not limited to all original product photography, text descriptions, brand logos, website interface design, graphic elements, video demonstration content, website code structure, and all original copywriting highlighting our outdoor gear designed for quiet weekend hikers and spontaneous park campers, is the exclusive intellectual property of LEISUREGROW PRODUCTS LIMITED. These works are protected by UK copyright law, international trademark regulations, and other applicable intellectual property treaties.

You are strictly prohibited from reproducing, copying, distributing, republishing, modifying, displaying, or uploading any of our website’s original intellectual property content for commercial use without our explicit written prior authorization. You may not frame any part of our website onto another external third-party platform, and you may not use any of our registered brand trademarks or logos for any purpose that could cause confusion among customers, or implies unauthorized affiliation with our business. None of the terms in this Terms of Service grant you any right to use our intellectual property assets for any non-personal use.

7. Acceptable User Conduct and Prohibited Activities

When you access and use our [www.leisuregrowproducts.com] platform, you agree that you will not engage in any of the following prohibited activities:

Any behaviour that violates applicable local, national, or international laws, regulations, or public order and good morals
Attempting to gain unauthorized access to our website servers, other user accounts, or internal confidential business data, through hacking, password mining, or any other malicious methods
Uploading or transmitting any malicious computer viruses, worms, trojan horses, or other harmful code that may damage the normal operation of our website, disrupt our service functionality, or harm the devices of other users
Posting any defamatory, offensive, harassing, discriminatory, or illegal content in product review sections, comment areas, or any public interactive spaces on our platform
Submitting false malicious product reviews, fake feedback, or fraudulent misinformation that harms our brand reputation, or misleads other potential customers on our platform
Using any automated crawlers, scrapers, bots, or other data collection tools to extract large volumes of data from our website without our explicit written prior consent
Reselling our purchased products at marked-up prices on other third-party platforms under misleading brand descriptions, or misrepresenting our outdoor gear as products from a different brand
Interfering with the normal operation of our website, overloading our server infrastructure, or launching denial of service attacks against our platform

If we identify you engaging in any of these prohibited activities, we reserve the right to immediately suspend or terminate your account access, restrict your ability to place future orders on our site, and pursue all available legal remedies to recover any losses or damages caused by your inappropriate behaviour.

8. Third-Party Links and External Resources

Our website may contain hyperlinks to external third-party platforms, including social media profile links displayed in our “Follow us” section, recommended outdoor activity guide pages, and authorized partner websites. These external links are provided only for your convenience, and LEISUREGROW PRODUCTS LIMITED exercises no control over the content, privacy policies, or operational practices of these unaffiliated third-party websites. We do not take any responsibility or liability for the content, accuracy, or security of any external third-party sites you access via links on our platform. We strongly recommend that you review the separate terms of service and privacy policy for every external website you visit, before submitting any of your personal information or completing any transactions on those platforms. The presence of a third-party link on our website does not in any way constitute our official endorsement of the linked platform’s products, services, or content.

9. Disclaimer of Warranties and Liability Limitations

All services and products provided on our [www.leisuregrowproducts.com] platform are offered on an “as is” and “as available” basis. LEISUREGROW PRODUCTS LIMITED makes no explicit or implied warranties of any kind, including but not limited to implied warranties of merchantability and fitness for specific purposes, to the fullest extent permitted by applicable UK law. We do not guarantee that the operation of our website will be 100% uninterrupted, error-free, or completely free from all known or unknown security vulnerabilities at all times. We will make all reasonable efforts to ensure our website runs smoothly, but occasional temporary downtime may occur for website maintenance, system upgrades, or unexpected technical fault resolution.

Under no circumstances will LEISUREGROW PRODUCTS LIMITED, our directors, employees, or authorized agents be held liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or purchased products, including but not limited to lost profits, lost outdoor adventure planning costs, business interruption losses, or data loss, even if we have been advised of the possibility of such potential damages in advance. Our total aggregate maximum liability for any claim related to our products, services, or platform operations will never exceed the total amount you have paid to us for the specific order that forms the basis of your claim.

Nothing in this clause will operate to exclude or restrict our liability for death or personal injury caused by our proven negligence, fraudulent misrepresentation, or any other liability that cannot be legally excluded or restricted under mandatory UK consumer protection laws.

10. Policy Modifications and Governing Law

We reserve the full right to update, revise, or modify the terms outlined in this Terms of Service document at any time, to reflect changes in our business operations, new product line expansions, updates to applicable UK legal requirements, or feedback submitted by our valued customers. When we make material changes to this document, we will update the Effective Date printed at the top of this page, post a clear prominent notification on the homepage of [www.leisuregrowproducts.com], and send out notification emails to all registered account holders to inform them of the new changes. Your continued access to our website, browsing of product listings, or placement of new orders after the revised terms take effect will constitute your full acceptance of the updated Terms of Service.

This Terms of Service agreement is governed, interpreted, and enforced in full accordance with the laws of England and Wales. Any disputes, claims, or legal proceedings arising out of or related to this agreement, your use of our website, or products you purchased from our platform will fall under the exclusive jurisdiction of the courts located in Hertfordshire, United Kingdom.

11. Contact Information For Inquiries

If you have any questions, concerns, or clarification requests related to any clause outlined in this Terms of Service, you can contact our dedicated legal and customer support team via any of our official channels at any time:

Official Contact Email: foxee@leisuregrowproducts.com
Contact Phone Number: +44 1462 743037
Registered Business Postal Address: Dewmead Farm, New Inn Road, Hinxworth, Baldock, Hertfordshire, SG7 5HG, UK

Our team will respond to all your legitimate Terms of Service related queries within 24 working hours, to help you clarify any uncertainties, and ensure you enjoy a safe, transparent, and satisfying shopping experience for all your next adventure ready outdoor essentials.