LEISUREGROW

BUY NOW

LEISUREGROW

Privacy Policy

Home · This page

‌Effective Date: September 22, 2026‌

Welcome to the privacy policy of LEISUREGROW PRODUCTS LIMITED, operating our official e-commerce website accessible at www.leisuregrowproducts.com. This document is designed to clearly outline how we collect, use, store, disclose, and protect your personal information when you browse, shop, and interact with our platform dedicated to lightweight, reliable outdoor essentials built for your next trail walk, beach camp, backyard adventure, and all spontaneous outdoor experiences.

At LEISUREGROW, we don’t just sell outdoor living essentials — we build gear for the quiet weekend hiker, the spontaneous park camper, and every local outdoor lover who craves simple, reliable time outside. We take the protection of your personal data extremely seriously, and this privacy policy is crafted to keep you fully informed of our data handling practices, in full compliance with applicable UK data protection regulations and global privacy standards.

1. Information We Collect From You

We only collect information that is necessary to deliver a seamless, secure, and personalized shopping experience for every visitor and customer on our platform. The types of information we gather fall into the following categories:

1.1 Information You Provide Voluntarily

This refers to all data you actively share with us when interacting with our website:

  • ‌Account and Profile Data‌: When you create a “My Account” profile on our site, we collect your full name, email address, delivery and billing addresses, phone number, and a secure hashed password for your account. This data makes it easier for you to track order statuses, view past purchase history, and speed up future checkout processes.
  • ‌Order and Transaction Data‌: When you complete a purchase on our store, we collect your full order details including the products you select (from our wide range of carabiners, collapsible buckets, foldable cups, outdoor tents, portable picnic sets and trail-friendly gear), payment method details, transaction amount, delivery preferences, and special order notes you leave for our team.
  • ‌Communication Data‌: When you reach out to our customer support team via our contact page, send an email to our official contact address at foxee@leisuregrowproducts.com, or call our support line on +44 1462 743037, we keep records of your messages, support tickets, and conversation content to resolve your queries efficiently, address product concerns, and follow up on return, refund or order modification requests.
  • ‌Marketing Preference Data‌: When you sign up for our newsletter to get updates on new outdoor collection drops, exclusive shop the deal promotions, and new outdoor arrival announcements, we collect your email address and your stated preferences for the types of product updates you wish to receive.

1.2 Automatically Collected Information

When you browse [www.leisuregrowproducts.com], certain non-identifiable or device-related information is collected automatically to help us improve our website performance:

  • ‌Technical Device Data‌: This includes your IP address, browser type and version, operating system, device model, time zone setting, language preference, and unique device identifiers. This data helps us ensure our website displays correctly across all devices, from mobile phones you might use to browse our shop while planning a hiking trip to desktop computers you use to place bulk orders for group camping supplies.
  • ‌Website Usage Data‌: We collect information about the pages you visit on our site, the links you click, the time you spend on each product page (including listings for our best-selling waterproof backpacks, lightweight camp chairs, and all trail-tested essentials), search queries you enter in our store, and your navigation paths across the site. This data helps us understand what products and content our customers are most interested in, so we can arrange our inventory and site layout to better match your needs.
  • ‌Cookies and Similar Tracking Technologies‌: We use standard industry cookies on our website to keep your shopping cart active as you browse different product listings, remember your login session, save your preferred currency and location settings, and analyze website traffic patterns through anonymized analytics tools. You can adjust your browser settings to refuse cookies at any time, though this may limit some full functionality of our e-commerce platform.

1.3 Third-Party Sourced Information

In limited cases, we may receive supplementary information about you from trusted sources, such as updated address validation data from our delivery partners to ensure your outdoor gear orders arrive at the correct location, or fraud prevention data from our payment service providers to protect your transactions from unauthorized access. We only add this information to your existing account data when it is permitted by applicable privacy laws.

2. How We Use Your Personal Information

All the data we collect from you is only used for lawful, transparent purposes that directly relate to operating our e-commerce store and delivering the high-quality outdoor gear and customer service you expect from LEISUREGROW. The core purposes of processing your data are as follows:

  1. ‌Order Fulfilment and Transaction Processing‌: We use your order, address and payment data to process your purchases, arrange shipment of your outdoor products, send you order confirmation emails and tracking updates, and verify payment legitimacy to prevent fraudulent transactions. This ensures that your weather-proof tents, portable picnic sets, carabiners, collapsible buckets and other gear reach you safely and on schedule.
  2. ‌Website Functionality and User Experience Optimization‌: We use automatically collected usage data and cookies to maintain the normal operation of our website, resolve technical bugs quickly, test new site features, and customize the content we display to show you outdoor products that match your past browsing and purchase interests, helping you discover new gear that fits your outdoor activity preferences.
  3. ‌Customer Support and Post-Purchase Services‌: We use your contact information and communication history to respond to your queries, process your requests for order modification or cancellation (as outlined in our shipping policy, you can contact support within 12 hours to request order changes), assist you with product care guidance for your waterproof outdoor hiking jackets and other gear, and handle your 30-day return requests for unused outdoor gear to process full refunds smoothly.
  4. ‌Service Related Communication‌: We send you important service announcements via email, such as updates to our terms of service, shipping policy, refund and returns policy, notifications of temporary site maintenance, or alerts about product safety recalls related to items you have purchased. These messages are critical to ensuring you can continue to shop with total peace of mind on our platform.
  5. ‌Personalized Marketing (With Your Explicit Consent)‌: When you opt in to receive marketing communications, we send you newsletters with announcements of our new outdoor collection drops, exclusive limited-time deals, updates on new products like our glow in the dark carabiner clips for night camping, insulated folding water storage bags for large camping groups, and other new arrivals. You can unsubscribe from these marketing emails at any time with one click, and we will stop sending you promotional messages immediately.
  6. ‌Legal Compliance and Safety Protection‌: We process your personal data when required to comply with valid legal requests from UK government authorities, court orders, or regulatory requirements. We also use your data to protect the security of our website, our customers, and our business, including investigating potential unauthorized access, fraud, or other illegal activities that may threaten our e-commerce platform.

3. Information Sharing and Disclosure

LEISUREGROW PRODUCTS LIMITED will never sell, rent, or trade your personal identifiable information to unaffiliated third parties for their independent marketing purposes. We only share your information with trusted third-party service providers when it is necessary to complete your order or operate our business, under strict data protection agreements that require those parties to keep your data secure and only use it for the agreed purposes. The limited scenarios where we share your data include:

  • ‌Authorized Service Providers‌: We share necessary data with our carefully selected third party partners who help us run our e-commerce operations, including:
    • Payment processing providers, who handle your secure payment transactions to ensure your card details are processed safely and never stored in unencrypted form on our own servers
    • Logistics and delivery partners, who receive your delivery name, address and contact phone number to arrange the shipment of your outdoor orders, including fulfilling our standard UK shipping service that takes 2 to 4 working days from dispatch, and our delivery to all UK mainland addresses, including remote rural areas
    • Website hosting and cloud service providers, who host our [www.leisuregrowproducts.com] platform and maintain the security of our customer data storage systems
    • Analytics service providers, who process anonymized website usage data to help us analyze site traffic and optimize our store layout
  • ‌Business Transfer Scenarios‌: In the event of a merger, acquisition, or full or partial sale of LEISUREGROW PRODUCTS LIMITED assets, your personal data may be transferred to the succeeding entity, who will continue to be bound by the terms of this privacy policy for the protection of your information.
  • ‌Legal Required Disclosures‌: We may disclose your personal information if we are legally obligated to do so, for example in response to a valid court order, government investigation, or regulatory request from UK law enforcement bodies, or when disclosure is necessary to protect our legal rights, the safety of our customers, or the security of our platform.

4. Data Storage and Security Protection

We implement industry-leading, strict technical and organizational security measures to protect your personal information from unauthorized access, accidental loss, alteration, or disclosure:

  • All personal identifiable data we collect on our website is encrypted in transit using up-to-date TLS/SSL security protocols, so your payment details, address information, and account credentials are fully protected when transmitted between your device and our servers.
  • We store your data on secure, access-restricted servers located within the United Kingdom, with regular automated encrypted backups to prevent data loss. Access to customer personal data is strictly limited to authorized LEISUREGROW team members who need the data to process your order or resolve your support queries, and all access is logged and audited regularly.
  • We do not retain your personal information for longer than is necessary to fulfil the purposes for which we collected it. Typically, we keep your order data for 7 years after your transaction is completed to comply with UK tax and commercial record keeping requirements, and we keep your account profile data for as long as you maintain an active account on our site. If you request to delete your account, we will erase all your personal identifiable data from our systems within 30 days, except for data we are legally required to retain for regulatory compliance purposes.

All weather-rated items on our store are tested to perform reliably in heavy rain, and we apply the same rigorous standard of reliability to our data protection systems, to make sure your personal information is always kept as safe as our outdoor gear you take on your adventures.

5. Your Rights Under UK Data Protection Law

As a customer located in the United Kingdom or other applicable regions, you hold full legal rights over your personal personal data, which you can exercise at any time by contacting our data protection team at foxee@leisuregrowproducts.com. Your rights include:

  • ‌Right of Access‌: You can request a full copy of all the personal information we hold about you, including details of how we have processed and shared your data, at no extra cost.
  • ‌Right to Rectification‌: If you notice that any of the data we hold about you (such as your delivery address, contact phone number, or saved billing information) is incorrect or out of date, you can ask us to update and correct that data at any time directly from your “My Account” page, or by contacting our support team.
  • ‌Right to Erasure (“Right to be Forgotten”)‌: You can request that we fully delete all your personal identifiable data from our systems, in scenarios where the data is no longer necessary for the original purposes we collected it for, or you withdraw your consent for us to process your data, and there is no remaining legal obligation for us to retain the data.
  • ‌Right to Restrict Processing‌: You have the right to ask us to temporarily stop processing your personal data in specific circumstances, such as when you are verifying the accuracy of your data, or when you object to our processing activities and we are reviewing your objection.
  • ‌Right to Data Portability‌: You can request to receive all the personal data you have provided to us in a structured, machine-readable common format, so you can transfer this data to another service provider easily if you wish.
  • ‌Right to Object to Processing‌: You can object to our processing of your personal data for direct marketing purposes at any time, which we will honour immediately without any additional administrative steps. You can also object to processing that we carry out on the basis of our legitimate business interests, and we will pause processing your data while we review your request.
  • ‌Right to Withdraw Consent‌: For any processing activity that you originally gave explicit consent for, such as signing up for our marketing newsletter, you can withdraw that consent at any time, with no negative impact on your ability to continue shopping on our e-commerce website.

We will respond to all your privacy rights-related requests within one calendar month, in line with UK data protection requirements. If you are not satisfied with how we handle your request, you also have the right to submit a complaint to the UK Information Commissioner’s Office (ICO), the national data protection supervisory authority.

6. Children’s Privacy

Our e-commerce website at [www.leisuregrowproducts.com] is not designed or targeted towards children under the age of 16. We do not knowingly collect any personal identifiable information from children under 16 years old. If you are a parent or guardian and you believe that your child has shared their personal data with us without your consent, please contact us immediately at foxee@leisuregrowproducts.com, and we will promptly delete that information from all our systems.

While we do sell products designed for kids, including our Colorful Plastic D Ring Carabiner sets for kids backpacks, round folding buckets for kids beach play and sand castle building, and BPA Free Folding Silicone Drinking Cups for kids school lunch, these products are all intended to be purchased by adults, and we never market directly to underage children.

7. Third Party Links

Our website may contain links to external third-party websites, such as social media platform links in our “Follow us” section, or references to trusted outdoor activity resources for adventure planning. Please note that when you click these external links and leave our [www.leisuregrowproducts.com] platform, this privacy policy no longer applies. We have no control over the data handling practices of those third party websites, and we strongly recommend that you review the separate privacy policies of every external site you visit to understand how they process your personal information. LEISUREGROW PRODUCTS LIMITED takes no responsibility or liability for the content, privacy policies, or practices of any unaffiliated third party websites.

8. International Data Transfers

All of the personal data we collect and process through our e-commerce website is hosted and stored on servers located within the territory of the United Kingdom. We do not transfer your personal identifiable information to countries or territories outside of the UK and the European Economic Area, unless that territory has been officially confirmed by the UK government to provide an adequate level of data protection. In the rare case that a data transfer to a non-adequate third country becomes necessary in the future, we will put in place legally required appropriate safeguards to protect your personal data, and notify you of the change in a clear way as required by privacy regulations.

9. Updates to This Privacy Policy

We may occasionally update and revise this privacy policy from time to time, to reflect changes in our business operations, new product offerings (including new outdoor gear drops for our customers), updates to applicable UK legal and regulatory requirements, or feedback we receive from our valued customers. When we make material changes to this policy, we will update the “Effective Date” at the top of this document to September 22, 2026 or the revised new date, and we will post a clear prominent notification on the homepage of [www.leisuregrowproducts.com], and send you a notification email if we have your registered contact information. We encourage you to review this privacy policy periodically every time you visit our e-commerce store, to stay fully informed of our latest data protection practices.

Any continued use of our website and placing orders on our platform after the revised privacy policy has been officially published will be considered as your acknowledgement and agreement to the updated terms of the policy.

10. How to Contact Us For Privacy Related Queries

If you have any questions, concerns, or requests related to this privacy policy, or any matters regarding how we handle your personal information as a LEISUREGROW customer, you can reach out to our dedicated data protection team through any of the following official contact channels:

  • ‌Official Contact Email‌: foxee@leisuregrowproducts.com
  • ‌Contact Phone Number‌: +44 1462 743037
  • ‌Registered Business Postal Address‌: Dewmead Farm, New Inn Road, Hinxworth, Baldock, Hertfordshire, SG7 5HG, UK

We are committed to resolving every one of your privacy related queries thoroughly and promptly, so you can always shop with total peace of mind on our platform, knowing your personal information is as secure and reliable as every piece of outdoor gear we design for your next adventure.